To most of us, an internet search might seem like one of the most straightforward digital interactions there is. The Google homepage, for example, asks only one thing of us as users: to enter a query into the search field. The ask isn’t even explicit – we’ve simply come to understand what’s expected of us. However, search isn’t always obvious to new or novice users today.
Every year, hundreds of small children get lost in Bangkok. When he was 7 years old, Aum became one of them. Fifteen years later, his story found its happy ending thanks to Google Voice Search.