Tools for building helpful, inclusive products

Building products for new internet users is a shared goal. Creating a more inclusive internet calls for a global commitment, shared insights, and the tools to make it happen. Over the years, Google has created and collected resources that anyone can use to understand and craft better experiences for the next wave of internet users.

Featured Tool

Designing for digital confidence

Research shows that new phone owners often worry about making mistakes that could cause their devices to break. The Digital Confidence Design Tools help organizations build for beginners.

The Sprint Canvas

How should we structure our sprint? Use this Sprint Canvas to inform the way you move through your sprint.

Sprint Focus Cards

What challenge should we focus on? Use this deck of 10 cards to focus the design challenge for your sprint.

User Context Cards

Help your team articulate who you’re designing for by understanding the unique context of the next wave of internet users.

Design Principles

Find actionable strategies to guide how you design for the next wave of internet users.

Inspiration Tool

Use this Inspiration Tool to help your team brainstorm and sketch new ideas.

The Test Framework

Use this worksheet to help define your testing goals, choose the right methodology, and align on success metrics.

For Developers

Software that fosters inclusion

Developer teams can take advantage of the latest tools and software to reach a global audience more quickly than ever.

Mojaloop

Mojaloop, an open-source software, lets organizations create payment models that meet the needs of the underserved.

Building for Real-Time Payment Systems

Real-Time Payments (RTP) systems have become a core piece of infrastructure that has a huge role to play in ensuring financial inclusion for everyone, everywhere. This paper aims to define the guidelines and best practices for introducing support for third-party participants on RTP systems, in particular for third-parties aiming to act as payment initiators. These guidelines have been split into three categories: security, privacy, and user-experience.

Google Assistant

Many people interact with technology using their voice. Integrating with the Google Assistant is a way to help users get things done.

For Designers

Improving the new-user experience

Design patterns that seem intuitive to internet veterans can be baffling to new users. It’s crucial to understand their context and experience with technology before starting a project.

Optimizing for no internet

Internet access is unreliable or expensive in much of the world. That’s why it’s essential to make the offline experience shine.

Nine essential design considerations

Connectivity, device capability, language – these are just some of the areas to keep in mind throughout the design process.

Accessibility

Enabling an internet for all abilities

No two users are exactly alike. Physical and cognitive challenges, cultural and gender factors, and the physical environment itself can inhibit people from fully engaging with technology.